Policy Last Updated: 6.30.23
Policy Number: CEI.POL.0520.01
CEI’s privacy commitments are fundamental to the way we run our business. These commitments apply to everyone who has a relationship with CEI - including customers, vendors, partners, contractors, subcontractors, and website visitors. Cupertino Electric is committed to providing you with the best overall experience in our services. We strive to strike the right balance between using your personal data to ensure the quality of those experiences and protecting your privacy.
This policy applies to all personal data CEI collects about you, personal information we collect directly from you, information we automatically collect, and personal information we collect from third parties.
Personal data, also referred to as personal information (PI) or personally identifiable information (PII) is information that identifies, or reasonably could be used to identify you. Deidentified information (i.e., information that can't be used to infer information about, or otherwise be linked to you specifically) and aggregate information (i.e., information that relates to a group or category of consumers, from which individual consumer identities have been removed) are not considered personal data. We maintain deidentified information in a deidentified form and do not attempt to reidentify it, except that we may attempt to reidentify the information just to determine whether our deidentification processes function correctly.
Examples of personal data include your: (i) Name, (ii) Mailing address, (iii) Email address, (iv) Phone number, (v) Date of birth or age, (vi) Credit/debit card number, (vii) Agreement information, (viii) Mobile device information, (ix) How you use our websites, (x) Geo-location related information, (xi).
CEI may collect and use the following information. (a) Identifiers, (b) Personal Information Described in Cal. Civ. Code §1798.80, (c) Commercial Information, (d) Internet or Other Electronic Network Activity (e.g., Website Traffic, Search Engine Optimization, and Cookies), (e) Audio, Electronic, Visual, or Similar Information (e.g., voicemail and surveillance camera recordings), (f) Professional or Employment-Related Information (e.g., Identifiers, including name, phone number and email address), and (g) Inferences (drawn from any of the information above).
CEI may use your information, including personal data, to provide you with the best services, and overall experience that we can. We may use your personal data to support our business functions, such as fraud prevention, marketing, and legal functions.
Providing Products and Services, including:
Support and Marketing, including:
Monitoring, Security, and Compliance, including:
Incidental Purposes: Any incidental purposes related to, or in connection with, the above.
Sources of Your Personal Data
CEI collects your personal information from the following categories of sources.
CEI follows all applicable laws governing the retention of your personal data. The factors that influence how long we retain your data include:
CEI discloses personal information to third-party service providers; in corporate transactions to avoid disputes in the case of a merger or bankruptcy reorganization; and to government agencies as required by law to do so, to unaffiliated third parties in litigation (e.g., in response to a subpoenas), and to law enforcement.
We do not sell or share your personal information for advertising purposes, where "sell" or “share” means disclosing personal information to third parties for cross-context behavioral advertising. Without limiting the foregoing, we have not, and have no actual knowledge that we have, sold or “shared” the personal information of individuals of any age, including the personal information of children under 16, in the last 12 months.
CEI cannot guarantee that any information submitted through the Website will remain confidential and secure. Therefore, CEI advises against sending any information that you consider “confidential, sensitive or proprietary.” If you wish to send information that you deem “confidential, sensitive or proprietary” you are recommended to reach out to the CEI Information Technology team to leverage a secure transmission platform.
Personal Information collected on the Website may be retained indefinitely.
Notice at Collection for California Residents:
CEI collects the categories of personal information identified in Section 4.0, Personal, Deidentified, and Aggregate Information, above, for the purposes identified in Section 5.0, How CEI Uses Personal Data and retains that personal information for the period described in Section 7.0, Retention of Personal Data above. We do not sell your personal information or disclose it for cross-context behavioral advertising (“sharing”). We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you. To the extent you provide CEI with personal information about other California residents, you are responsible for providing this notice to them.
Subject to applicable law, California residents have the following rights:
Note on Sensitive Personal Information: CEI does not infer characteristics from sensitive personal information. CEI uses sensitive personal information only as necessary to perform the services that the average person would reasonably expect when requesting those services, to ensure security and integrity, short term transient use, to maintain the quality of our services, or for other purposes permitted by the California Privacy Rights Act (CPRA) and implementing regulations without the right to opt out.
You may exercise any applicable rights described in this policy using this Privacy Rights Request Form or by calling the CEI Privacy Tollfree Number, 1-833-299-6662.
We match personal information that you provide us against personal information we maintain in our files. The more risk entailed by the request (e.g., a request for specific pieces of personal information), the more items of personal information we may request to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond securely to your request, we will let you know promptly and explain why we cannot verify your identity.
California residents may designate an authorized agent to make a CPRA request on their behalf by completing and signing the form available here CPRA Designated Authorized Agent Form. If an authorized agent submits a request on your behalf, the authorized agent must submit with the request the Designate Authorized Agent Form signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you or your authorized agent to follow the applicable process described above for verifying your identity.
If there is a conflict between this policy and an applicable law, the applicable law applies.
Cookies keep track of your visits to websites and activity online. CEI uses Google Analytics G4, at the time of this publication, and GA4 uses first-party cookies to separate unique users and unique sessions from a single user. GA4 does not require you to set cookies on your website to receive data and transmit it to Google Analytics.
Pixels, like cookies, allow CEI to provide you with a superior website experience. Google has built Google Analytics 4 so that it doesn't rely on cookies (tracking pixels). GA4 leverages Google Signals and machine learning to help generate a more complete view of user behavior on a website.
We use the data we collect during your time on our websites to improve your future experience. The data collected during the course of browsing our websites will be analyzed and used to generate statistics that help us improve our website, products, and services to you.
Our communications, business process, and services are not directed to, and we do not, specifically market to individuals under the age of eighteen (18). We do not collect information from anyone under 13 years of age. The services we provide, together with our Website, are all directed to individuals who are at least 18 years old. If you are under the age of 13, you are not authorized to use our services or the Website.
If you have any questions or concerns, please contact the Information Management Systems Team.
CEI Information Management Systems
CEIPrivacy@cei.com or 1-833-299-6662.